Your request will be eligible for a refund if the 14 day deadline has passed. If you don’t receive your requested video within 14 days, you may choose to cancel your request and will be fully refunded. However, all produced video messages (“STARI videos”) are non-refundable. You may not return or exchange a STARI video and no refunds will be issued even if your request is not fulfilled to your satisfaction. All rejected requests will be fully refunded.